Get Business Efficient For All Seasons
We are all Customers, expecting simple and comfortable transactions when we are shopping. As a business, that means we need to ask ourselves a few key questions. Ensuring that we make Customers, Employees and Business Owners happy.
The best businesses keep moving parts away from clients and allow clients a smooth experience. The next time you walk into any business, take note, are they keeping it simple? Did they help you to follow the basic steps:
For customers the process needs to be just this simple and comfortable
Stating the obvious: When customers have a point of confusion in any of these steps, they are unlikely to purchase the product or service.
Here is a quick test to know if your business is Customer focused and efficient.
“I focus on your business. You focus on your Customers.”
Do you look at the face of your Employees & Customers, how many are upbeat or smiling?
Is every step of the Customer and Employee process simplified and easy?
Are the skills of all employees being used to the best of their ability?
Is my business only doing things that Customers will pay for?
Here is what you do to find and fix wasted time and effort.
By placing your business activities onto this model, you will quickly see where thinks aren’t working and need to be optimized to bring the most value.
I am here to help you through this process and keep it painless for you and your team. Consider me your support that works behind the scenes. Let’s talk about getting your business ahead for all seasons. Remember, it is never too late to get customer focus
• Mind Tools. (2019, August 30). Kano Model Analysis: Delivering Products That Will Delight. Retrieved from https://www.mindtools.com/pages/article/newCT_97.htm
